Store Policy

Cicalese 1898 S.r.l.

Via San Clemente, 106 (ex 98)

84015 Nocera Superiore (SA)

VAT number 04926680655



 

A CUSTOMER ALWAYS INFORMED ALLOWS US TO GIVE A FAST BUT SAFE SERVICE!


 

The commercial operations of buying and selling on this site entitled Made In Nuceria online are governed by the following conditions of sale, pursuant to Legislative Decree n. 185/99 on contracts concluded at a distance.


 

1. Subjects:

Service provider is Cicalese 1898 S.r.l. with registered office in 84015 Nocera Superiore (SA) - Via San Clemente, 106 (formerly 98); P.I. 04926680655

Customer is the person who, by registering with the online store, is entered in the customer management database. By registering, the customer unconditionally accepts the general conditions of sale.

 

The service provider is an authorized reseller of the Brands in the catalog.

 

2. Object of the service:

the Supplier, through this online shop, makes available to the customer an electronic catalog of products, which can be purchased by people residing in the national territory. All items included in the electronic catalog are complete with representative photograph and related technical specifications, based on what is communicated or extracted from the explanatory material issued by each individual Cicalese Gioielli supplier. Further and more in-depth information and details on the products will be displayed on the company's website at www.madeinnuceria.it - The customer can therefore view the entire electronic catalog made available to him but will be able to make purchases only after registering with the store full or partial online.

 

3. Prices of goods:

The prices of the goods displayed in the electronic catalog are all inclusive of VAT, where not specified and expressed in Euro. The customer can build a cart by inserting the products of interest and decide whether to submit the order; in the event of a change in prices, those contained in the quote-cart will not be changed. The remaining prices may instead undergo changes without notice, based on current market prices or any promotions in progress in the Made In Nuceria online store. Communications to this effect will in any case be made available in advance to customers on the supplier's website at www.madeinnuceria.it

 

4. Payment:

The payment of the goods purchased through the electronic catalog must be made using the following methods: Visa, Visa Electron (prepaid) and Mastercard credit card, advance bank transfer, cash on delivery or PayPal. If the customer decides to collect the ordered goods at the supplier's point of sale, the payment must be made in cash or by debit / credit card transaction. The credit card data will NEVER enter our possession passing only on the secure servers of Banca Sella. 

Through our pages you will be aware of the outcome of the transaction which will then allow you to confirm the order. It is very important to emphasize that the amount will be charged only after the actual departure of the order. The Advance Bank Transfer will be made using the following coordinates: UNICREDIT BANCA FILIALE DI NOCERA INFERIORE (SA) - IBAN IT59P0200876271000101500800 in the name of CICALESE 1898 SRL. 

 

Only upon receipt of the credit of the amount due, will the order be processed, alternatively, to speed up order fulfillment operations, a copy of the transfer receipt can be sent to the fax number 081931084. With the cash on delivery method, the customer must pay the amount in cash directly to the courier upon delivery of the package. For orders over € 1,032.91 it will not be possible for technical reasons, cash on delivery, but exclusively by credit card, PayPal or bank transfer.


 

Cash on delivery can be used as a payment method, only for orders from Italy; for all orders from Europe, therefore, the cash on delivery CANNOT be used as a payment system. Alternatively, the other payment systems can be used safely: credit card, PayPal and bank transfer.

In case of purchase through the PayPal payment method, at the end of the order the Customer is directed to the PayPal login page.


 

The amount relating to the order is charged to the PayPal account at the time of order acquisition.

In case of cancellation of the order, both by the customer and in the event of non-acceptance by Cicalesegioielli.com, the amount will be refunded to the customer's PayPal account.

 

The cancellation of the order is possible up to the moment in which the same is not yet in preparation in the warehouse. The order status is clearly visible in the "My account" area. The order can be canceled as long as the indication "Pending" appears, otherwise it is not provided. 


 

5. Delivery:

Made In Nuceria has chosen technical partners of the highest quality and reliability to make its deliveries to customers safe, fast and reliable. Thanks to this we are able to guarantee delivery throughout Italy in 24/48 working hours from the date of delivery to the courier (for all items in stock, i.e. available immediately; for items not available, however, delivery times are indicated in the product sheet). In the event that it is not possible to complete the delivery because there is no one at the recipient's address, the courier leaves a notice. At that point, the recipient can contact the courier's reference branch and arrange for a second delivery or for the collection of the goods at the same location as the courier. The contribution for shipping costs in Italy is fixed, and is equal to Euro 7.00 including VAT.


 

Where indicated, the shipping costs in Italy will be free.

Shipping to Europe is only available for some countries (Germany, Austria, Belgium, Denmark, France, Netherlands, Portugal, Spain, Great Britain) by express courier. The cost is € 16.00 and delivery times range from 3 to 5 working days.

 

6. Orders:

The management of the orders initiated by the forwarding procedure will allow the customer to follow the entire course. The customer can at any time view the status and details of their orders through the dedicated area of ​​"my account".

 

7. Right of withdrawal:

The customer can exercise the right of withdrawal by starting the RMA procedure (return authorization code) directly online in the "My account" / "Order archive" / "Order details" section. Following the conclusion of this mandatory procedure, the customer, upon acceptance of the request by Cicalesegioielli.com, will receive via email within 24 hours, the RMA number to be affixed to the returned package.

The right of withdrawal must be made within 10 days from the date of receipt of the goods.

The procedure to follow is as follows:

initiate the RMA request online and exercise the right of withdrawal by sending a registered letter with return receipt to the company address: Cicalese Nicola - Via San Clemente, 98 - 84015 Nocera Superiore (SA), indicating the reasons why exercise this right and contain the following information:

a) order number for which the right of withdrawal is exercised;

b) RMA number sent by email after confirmation of the online withdrawal procedure;

c) the will to withdraw from the purchase contract, in whole or in part;

d) descriptive detail of the items for which the right of withdrawal is exercised;

e) copy of the purchase document or the accompanying invoice of the goods purchased from the electronic catalog of Made In Nuceria

f) Client's bank details: ABI, CAB, current account number and holder, credit institution; the coordinates will be used to credit any refund.


 

If the requirements expressed in points a, b, c, d, e, f are missing; the customer cannot exercise the right of withdrawal. The Customer undertakes to preserve and keep the products purchased in the state of origin for packaging and quantity. The supplier will be responsible for verifying compliance with the above requirements. The communication for the return of the purchased goods will be via email within fifteen (15) days from the date of receipt of the complaint. The returned goods must be sent to the address of the selling company: Cicalese Nicola - Via San Clemente, 98 - 84015 Nocera Superiore (SA).



 

Return of products that are not intact or in any case not actually purchased from the Supplier's electronic catalog, will be returned to the sender with an increase in shipping costs. The reimbursement to the Customer will take place after the effective control of the goods for which the right of withdrawal has been exercised, by the personnel in charge of the Made In Nuceria and in any case within six (6) working days from the date of receipt of the returned goods.



 

8. Product warranties:

At the time of purchase on the online electronic catalog, the Customer accepts all the warranty conditions of the items displayed. The warranty of the items is that issued by the manufacturer and such will be turned over to the Customer, in the manner and within the terms declared for the same by the manufacturer of the goods sold through the electronic catalog of Made In Nuceria. Information regarding the warranty of the products displayed can also be requested by email at the address described or by telephone at 081-931084 or by fax at 081-931084


 

9. Guarantees given by the Customer:

The Customer guarantees, thus assuming all responsibility, and thus relieving the Supplier from any type of prejudicial consequence, that his / her data provided by registering in the Supplier's online catalog and therefore accepting the conditions ions of sales described here, are truthful and allow the identification of who entered them - in this case the Customer - Login changes for userID password, must be immediately communicated to the Supplier via email at the address described. These must be kept in a safe place by the Customer, who must also provide a valid email address for sending the order confirmation.

 

10. Limitation of Supplier's liability:

The Supplier publishes the technical data relating to the items displayed in the online catalog, based on the information provided by the manufacturer of the same. The Supplier therefore declines any responsibility for the veracity of what is described for the items displayed in the catalog, unless it is proven willful misconduct or gross negligence on his part.

 

11. Communications:

The customer accepts that communications from the Supplier take place via email or in any case through another electronic system. The Customer also accepts that, in cases of extreme need, to be contacted by telephone by personnel appointed by the Supplier.

 

12. Applicability of the law:

All the e-commerce services of the electronic catalog of Made In Nuceria recognise the applicability of the law of the Italian State. On the basis of art. 1341 and 1342 of the civil code, the Customer declares to have taken note and accepted the Conditions of Sale set out here and in particular to have accepted those in point 7 (right of withdrawal, terms); point 8 (goods guarantees); point 9 (guarantees given by the Customer); point 10 (limitations of the Supplier's liability).

 

13. The security of making a payment by credit card:


 

This shop uses Stripe and Paypal, systems for Internet payments by credit card.

 

Therefore, the credit card data are processed exclusively by Stripe for the checks necessary to authorize the online payment. The merchant, therefore, will not have access to credit card data, but will only manage the buyer's data (name, surname, address ...) necessary for sending the products to his home.



 

Product warranties

 

At the time of purchase on the online electronic catalog, the Customer accepts all the warranty conditions of the items displayed. The warranty of the items is that issued by the manufacturer and such will be turned over to the Customer, in the manner and within the terms declared for the same by the manufacturer of the goods sold through the electronic catalog of Cicalese gioielli.



 

Information regarding the warranty of the products on display can also be requested by mail at the address described or by telephone at 081-931084 or by fax at 081-931084